Terms & Conditions

1. About these terms

Travic AI is an agency that designs, builds, integrates, and operates AI voice agents for businesses. These Terms cover everything from browsing this site to running a live agent under a paid engagement. If you are agreeing on behalf of a company, you confirm that you have the authority to bind that company. If you do not agree with any part of these Terms, please do not use our services.

2. The services we provide

Our work centers on inbound voice agents that answer your calls, book and manage appointments, answer your callers' questions, take messages, route conversations, and hand off to a human when a call needs one. Every engagement is different, so the exact scope, configuration, integrations, and fees for paid work are described in the order form, proposal, or statement of work we agree with you. That document, together with these Terms, forms our agreement. We keep improving the services over time, and features may change as the underlying technology and our integrations evolve.

3. Working together

You must be at least 18 and able to enter into a binding contract to use our services. You are responsible for the accuracy of the information you give us. If we issue you dashboard credentials or API keys as a customer, you are responsible for keeping them secure and for activity that happens under them; if you think they have been compromised, tell us promptly so we can help protect your account.

4. Your responsibilities on every call

A voice agent puts you at the center of live conversations with your customers, and the law treats those calls seriously. You are responsible for using your agent lawfully and for meeting every obligation that applies to how your calls are answered, recorded, transcribed, and followed up. In practice, that means:

• Consent and recording. You must give any notices and obtain any consents required before a call is recorded, transcribed, or handled by AI. These rules vary from place to place, and it is your responsibility to know and follow the ones that apply to your callers.
• Honest use. Your agent must be upfront when asked whether a caller is speaking with AI, and you must not use it to deceive, harass, defraud, or harm anyone.

You also own the script, knowledge, and instructions you use to configure your agent, and the data you send through it.

5. Acceptable use

To keep the services safe and reliable for everyone, you agree not to misuse them. That includes not attempting to break, overload, reverse engineer, or gain unauthorized access to our systems, not using the services to send spam or unlawful content, not reselling or sublicensing them without our written agreement, and not using them in any way that violates the rights of others or breaks the law. If your use creates a genuine risk to our systems, our other clients, or the public, we may act quickly to limit or pause it.

The free website demo. The demo on our site is provided for evaluation only. You agree not to: (a) submit a website address you do not own or are not authorized to use; (b) use bots, scripts, or automation to access the demo or to get around its rate, turn, or time limits; (c) attempt to extract, misuse, or manipulate the underlying AI models or prompts; (d) enter sensitive personal information — including health, financial, or government-ID details — or personal information about other people; or (e) rely on the demo's responses as fact. Demo responses are generated by AI, may be inaccurate, and are not professional, legal, medical, or financial advice. We may limit, throttle, or withdraw the demo at any time.

6. Fees and payment

Fees, billing cycles, and payment terms for paid work are set out in your order. Unless we agree otherwise, fees are quoted before tax, invoiced in advance, and non-refundable once the related work or service period has begun, except where the law requires otherwise. If an invoice goes unpaid, we may pause or suspend the affected services until the balance is settled.

7. Intellectual property

We and our licensors keep all rights in the services, including our software, tooling, methods, and the technology that powers our agents. Nothing in these Terms transfers those rights to you. While your engagement is active, we grant you a limited, non-exclusive, non-transferable right to use the services for your own business.

You keep ownership of the content, data, recordings, and materials you provide or generate through the services ("Customer Content"). You grant us the permission we need to use Customer Content to deliver, support, secure, and improve the services. We will not publicly name you or use your logo as a client reference without your agreement.

8. Third-party tools and integrations

Voice agents are at their best when they connect to the tools you already run, such as your phone provider, CRM, calendar, and payment or automation platforms. Those tools are operated by other companies under their own terms, and we are not responsible for their availability, accuracy, or decisions. If one of them changes or restricts how it works, part of your agent may be affected, and we will work with you to adapt wherever we reasonably can.

9. Confidentiality

As we work together, each of us may learn information the other treats as confidential. We each agree to protect the other's confidential information, to use it only for the purpose of our engagement, and not to share it except with people who need it to do the work, or where the law requires disclosure. These obligations continue after our engagement ends.

10. AI has limits

AI voice agents are powerful, but they are not perfect. They can misunderstand a caller, mishear a detail, or produce an answer that is incomplete or wrong, and they are not a substitute for professional, legal, medical, or financial advice. Demo responses — including any generated from a website you ask us to read — are illustrative only and may misstate a business's actual services, hours, or prices. We provide the services on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not promise that the services will always be uninterrupted, error free, or perfectly secure, and you are responsible for keeping sensible human oversight in place for calls that carry real consequences.

11. Limitation of liability

To the fullest extent the law allows, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if warned such loss was possible. Our total liability for any claim connected to the services will not exceed the total amount you paid us for the services in the twelve months before the event that gave rise to the claim. Some protections cannot be limited under the law, and nothing in these Terms removes rights that cannot be waived.

12. Indemnification

You agree to cover Travic AI and its team against claims, losses, and reasonable costs that arise from your use of the services, from your Customer Content, or from your failure to meet your responsibilities under these Terms, including any failure to obtain the call-recording or AI-disclosure consents your calls require.

13. Term and termination

These Terms apply for as long as you use the services. Either of us may end a paid engagement in the way described in the applicable order. We may suspend or end your access if you breach these Terms or use the services in a way that creates legal or security risk. When our engagement ends, your right to use the services stops, and any parts of these Terms meant to outlast it, such as those on confidentiality, intellectual property, and liability, continue to apply.

14. Governing law and disputes

We would always rather solve a problem by talking it through, so if a dispute comes up, please email us first at info@travicai.com and give us at least 30 days to make it right. To the fullest extent the law allows, you and Travic AI each waive the right to a jury trial, and any dispute will be brought only in an individual capacity — not as a plaintiff or class member in any class, collective, or representative action.

We are still finalizing the governing law and venue for these Terms and will name them here once our operating entity is established. Until then, the mandatory consumer-protection laws of the place where you live continue to apply and are not affected by this section.

15. Changes to these terms

As our services grow, we may update these Terms. When we do, we will change the "Last updated" date at the top of this page, and meaningful changes take effect once the revised version is posted. If you keep using the services after that, you accept the updated Terms, so it is worth checking back from time to time.

16. Regulated data

Travic AI is not a HIPAA covered entity or business associate, and we do not offer a Business Associate Agreement. The website and the demo are not intended for protected health information, and you must not submit any. Where an engagement involves a medical, dental, or other regulated practice, responsibility for meeting the rules that apply to that practice — including HIPAA — stays with you as the customer unless we agree otherwise in writing.

17. General

These Terms, together with any order form or statement of work, are the entire agreement between us and replace any earlier discussions on the same subject. If any part is found unenforceable, the rest stays in effect. Our not enforcing a provision is not a waiver of it. You may not transfer these Terms without our written consent; we may transfer them in connection with a merger, acquisition, or sale of assets. Neither party is responsible for a delay or failure caused by events beyond its reasonable control.

18. Contact us

Have a question about these Terms? We are happy to help. You can reach us at:

Travic AI
Email: info@travicai.com